Moss Creek Rentals – Rental Policy
Property Address:
46 Bent Creek Road
Carbondale, Illinois 62902
Thank you for choosing Moss Creek Rentals for your accommodation needs. Please read the following rental policy carefully before making a reservation. By making a reservation with us, you agree to abide by the terms and conditions outlined in this policy.
1. Reservation and Payment:
- Reservations can be made online through our website.
- A valid credit card is required to secure a reservation.
- Full payment is due at the time of booking.
- We accept Visa, MasterCard, American Express, and Discover cards.
- We have a 2 night minimum stay
- Confirmation of the reservation will be emailed upon receipt of deposit to email address provided to Moss Creek Rentals. Guest(s) should review their confirmation email for accuracy of dates, mailing address, and accommodations. Guest(s) should notify us at 815-900-0004 of any discrepancies in the reservation immediately upon receiving the confirmation email.
- Changes to Reservations: You may add days to your reservation at any time (subject to availability). You may make one date or cabin change to your reservation without penalty. The change must be made at least 4 weeks prior to arrival date.
2. Cancellation Policy:
- Cancellations made more than 15 days before the check-in date will receive a full refund.
- Cancellations made less than 14 days or less before the check-in date will not receive a refund.
- No-shows and early departures are not eligible for refunds.
3. Check-In and Check-Out:
- Check-in time is 3:00 PM, and check-out time is 11:00 AM. All Times Central Standard Time.
- Early check-in or late check-out may be available upon request and subject to availability for an additional fee.
4. Occupancy and Guest Policy:
- The maximum occupancy for the 2-bedroom, 1-bath cabin is 5 guests.
- Additional guests are not permitted without prior approval and may incur additional charges.
- The primary guest making the reservation must be at least 21 years old.
- No un-chaperoned groups. Upon check-in, we reserve the right to refuse service with all monies forfeited if any discrepancies in our policies are suspected.
- Registered guests are responsible for the behavior and actions of all individuals in their party.
- Over occupancy is considered a serious violation of your rental agreement and you will be asked to vacate the property immediately. Children are counted in the total occupancy unless they are under the age of two.
5. Smoking and Pets:
- Smoking is NOT permitted inside Moss Creek Rentals. Smoking is ONLY permitted outside on the deck. Please do not dispose cigarettes on cabin property grounds. We will charge or pursue a $300 fee if you smoke inside the cabin or if you have smoked outside but allowed a smoke smell to get inside the cabin. If you decide to smoke on the deck(s) and/or cabin patio please ensure all windows and doors are closed to prevent smoke from entering the cabin. DO NOT LITTER the grounds, decks, or driveways with discarded cigarettes.
- Pets are not allowed in the cabin. Violation of this policy will result in a cleaning fee and possible eviction.
6. Security Deposit:
- Rental is Paid In Full at booking
7. Amenities and Maintenance:
- Moss Creek Rentals is committed to maintaining the property in good condition. Please report any maintenance issues or concerns promptly.
- Guests are expected to use all amenities, appliances, and facilities responsibly and in accordance with provided instructions.
- Installed Cabin Electronics: We work hard to provide reliable Wi-Fi Setup and equipment. Under NO Circumstances should a guest ever disconnect electronics or any other technical equipment in the property without the consent of Moss Creek Rentals. Do not adjust, attempt to rewire, connect or disconnect any items that are in place upon arrival. In the event a system is upset or damaged during a stay guest will be completely responsible for any technician calls and service charges incurred by Moss Creek Rentals.
8. Noise and Disturbance:
- Quiet hours are from 10:00 PM to 8:00 AM. Please respect your neighbors and keep noise levels to a minimum during these hours.
- Rental Agent reserves the right to terminate this Agreement and ask disruptive guests to vacate the premises without issuing a refund.
9. Liability:
- Moss Creek Rentals is not responsible for accidents, injuries, or loss of personal belongings during your stay.
10. Housekeeping:
- Daily housekeeping service is not provided. The cabin will be cleaned before your arrival, and cleaning supplies are provided for your use during your stay. Our cleaning standards meet Covid 19 standards.
- A starter set of linens, towels, soap supplies, toilet paper, and paper towels is provided. A washer/dryer is provided for guests to wash linens or towels as needed. Upon arrival, please report any damage or housekeeping issues.
- Additional cleaning services may be arranged for an extra fee.
- Guest will be responsible for all intentional or reckless damages, and the credit card on file will be charged. Guest also authorizes Moss Creek Rentals to charge any expenses relating to intentional or reckless damage, cleaning of unit beyond a normal clean (Ex: heavy partying, trash, etc.), or theft of any property from the unit to the credit card on file for that cabin. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage.
11. Miscellaneous:
- Hold Harmless Agreement: The guest(s) agree to indemnify and hold Moss Creek Rentals and/or the cabin owner(s) harmless from any and all claims, including those of third parties, arising out of or in any way related to a guest’s use of the premises or the items of personal property provided therein. All guests assume the risk of injury, death, or other losses related to any recreational activities or use of the premises and will hold owner and its agents harmless with respect thereto. You agree to hold the cabin owner and Moss Creek Rentals free and clear of any liability or compensation for damage to self or property, resulting from accident, injury, death, or loss of enjoyment resulting from weather or inoperable appliances, amenities, and/or equipment (including Internet access, barbecue grills, games, water, heat and air, i.e.).
- Wildlife & Pest Control: Your vacation rental is treated for insects. Unfortunately, on rare occasions, these creatures still find their way indoors. While we cannot refund any monies for insects, we will take the appropriate measures to correct the problem. In the Shawnee Forest, there are a number of animals and wildlife species you may encounter. It is imperative that you DO NOT FEED ANY ANIMALS you come in contact with. Feeding animals directly or by not securing your trash cans may result in body injury.
- Lost or Stolen Items: Moss Creek Rentals is not responsible for lost, stolen, or damaged items. Guest items which are found will be returned to our office. Items can be returned at guests’ expense. Any items returned to our office we will attempt to contact you. Any items collected will be held for a total of 5 days. After which any item not claimed will be donated. ALL firearms left in cabin will be handed over to our local law enforcement agency. You will have to contact them to retrieve your firearm. Absolutely no firearms will be shipped to any guest.
- Fireworks/ Firearms: The use of Fireworks and/or Firearms at your cabin is absolutely prohibited. This will result in immediate eviction without refund.
By making a reservation with Moss Creek Rentals, you acknowledge and agree to comply with the above policies and terms. Failure to adhere to these policies may result in additional fees, eviction, or forfeiture of your Rental Fees. We look forward to providing you with a memorable and comfortable stay at our cabin.
If you have any questions or require further clarification on any aspect of this policy, please feel free to contact us at 815-900-0004.
Moss Creek Rentals Management